Guarantees & PoliciesWorking for your success.
We offer a best price guarantee on business cards, postcards, brochures & flyers and booklets (additional print products may apply).
If you should find one of the products backed by our Best Price Guarantee in the same quantity & finish at a lower price, we’ll refund the difference. Simply notify us within 3 business days after placing your order and provide proof of lower price (i.e. copy of quote).
My Hero Media does not check any submission for spelling, grammar, or any other errors. The design will be printed as it appears during the approval step. It is your responsibility to ensure that all materials submitted for printing are formatted correctly. Before you approve file for printing, make sure that your design does not have errors prior to print that will result in a bad print product.
My Hero Media guarantees prints you order and pay for will be in accordance with CMYK industry standards for pleasing color. We are not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.
Refunds and Credits
If a print product is found to be defective and you request a reprint, My Hero Media will reprint at no charge with the same production and delivery terms extending from the time of resolution. My Hero Media may require samples and photos of the defective product prior to taking any action.
If a print is defective because of My Hero Media error, then you must contact My Hero Media within 30 days of placing or oder to request a reprint or in-store credit. Although My Hero Media does not offer refunds for customer errors, we may opt to issue discounted reprint for the customer by request.
Credits or refunds for other services (i.e. website, design) are not guaranteed but My Hero Media desires customer satisfaction and customers can request a pro-rated service or project based upon a written request of unsatisfactory work/service.
Cancellation of any print or mail service cannot be guaranteed once orders are placed. For design and website (and all other) services, My Hero Media reserves the right to retain any project deposit and or bill at an hourly rate for work complete prior to cancellation.
Printing Turnaround and Shipping
View more information about printing specs on the printing page.
My Hero Media is committed to ensuring that your information is secure. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
More Questions, Contact My Hero Media
For additional information please us the contact form below.
Printing Guidelines & Details
Contact us with any additional questions. Does not apply to book printing.
TurnaroundBusiness card orders are complete in 1-2 business days while all other standard printing orders take 5-7 business days for production (shipping additional). Customers may opt to pay a $20 rush fee which will narrow the production to 3-4 days. Production begins once a quote/proof is approved. Shipping costs are additional.
Request a ProofFor standard print projects we will print your project as we receive it. We also offer a free online PDF review by request. These proofs must be approved by email confirmation or orders could be delayed. Additionally, you can opt for a physical proof (usually $20 per proof).
Finish OptionsMy Hero Media offers many different print options including: gloss, matte, uncoated, folding, perforations, shrinkwrap and more. Depending on the print piece there may be different paper weights and trip sizes as well. If you have additional needs, please let us know about them and we will do our best to meet each one.
GuaranteeWe offer a best price guarantee on business cards, postcards, brochures, flyers and booklets (additional print products may apply). If you should find one of the products backed by our Best Price Guarantee in the same quantity and finish at a lower price, we’ll refund the difference. Simply notify us within 3 business days after placing your order and provide proof of lower price (i.e. copy of quote).
Artwork Specs and UploadAll artwork must be submitted at a minimum of 300 DPI and have appropriate bleeds for full color prints. For best color results files should be in CMYK color mode or color shifts will take place. Customers can send files by email during the quote approval. My Hero Media will look them over during print preflight but customers are responsible for edit and placement errors, unless copyediting service is purchased.
Shipping and DeliveryAll standard print orders are shipped UPS Ground directly to customers . Customers can also request 3-day, 2-day or even next day delivery. Shipping costs will be included in your estimate/invoice.
Have More Questions?
Please use the contact form to request additional information on our services or policies. We would love to answer any of your questions and help get your project off the ground and soaring to success.